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Consultant: Communication, Curriculum, and UX Research

Award-winning communication consultant with 20+ years of experience in technical writing, content strategy, information architecture, curriculum development, user experience (UX), learner experience (LX), and customer experience (CX).

Independent Contractor: 2010 – Present

Professional Organizations: I provide consulting services in user/learner analysis, need/task analysis, technical writing, instructional design, curriculum development, policies and procedures, user experience (UX), learner experience (LX), and customer experience (CX).

Clients include:
— Trinity Guard (Network Security IBM i Servers and OS)
— Schlumberger (Oil and Gas)
— Weatherford (Oil and Gas)
— Chevron (Oil and Gas)
— Westside Engineering and Geosciences Academy (Petroleum Engineering)
— Independent Petroleum Association of America (Petroleum Engineering)

Project deliverables include:
— User journey map
— User scenarios
— User personas
— Usability testing
— Customer surveys
— Satisfaction surveys
— Data visualization (infographics)
— Workflows
— Business processes
— Policies and procedures
— Standard work instructions
— Standard operating procedures
— Hardware documentation
— Software documentation
— Help files
— Onboard training
— Technical training
— Soft skills training
— Instructional materials

Service Organization: To maintain a good work-life balance, I feel it’s important to donate time to worthy organizations.
Therefore, I have served in leadership roles for a number of local, national, and international organiations:

Organizations include:
— UXPAMagazine (Editor)
— Women in Communication & UX (Community Manager)
— Society for Technical Communication (Newsletter Editor) 501c3
— Arts Fulshear (Communication Chair) 501c3
— Fulshear Friends of Huggins (Board Member) 501c3
— Fort Bend Community Action Network (Board Member) 501c

Recognition: I have received the following recognition from organizations within my field.
— 2015 Top 24 Instructional Designers
— 2013 MindTouch Top 100 Influencers in TechComm
— 2013 STC Houston Person of the Year
— 2012 MindTouch 400 Most Influential in #Techcomm and #ContentStrategy

Instructional Designer/Senior Technical Writer

British Petroleum: 2009 – 2010

Collaborated with a team of executives, SMEs, and field staff to analyze performance and knowledge gaps. The team then designed, developed, and implemented a blended-learning curriculum, which was referred to as the ADP (Advance Development Program). Our team developed and implemented an EPSS (Electronic Performance Support System) to support the ADP, and the project involved the use of Moodle as the LMS and ADDIE as the development methodology.

Our team also developed:
— Onboarding programs for new hires and university graduates
— Leadership and soft skills programs for new managers
— Scripts and storyboard for educational videos

2010 – 2011 ADP EPSS, Silver Medal from the Brandon Hall Organization

Communication Lead

Schlumberger: 2007 – 2009

Managed the design, development, and production of software and SDK (Software Development Kit) documentation and training materials. The products produced included, embedded help, online help, web content, user manuals, release notes, participant guides, facilitator guides, instructional presentations.

— 2008 STC DCSA (Distinguished Chapter Service Award)
— 2007 STC President’s Award

Senior Technical Communicator

Schlumberger: 2006 – 2007

Managed the design, development, and production of software and work process documentation for upstream oil and gas customers and clients. I worked with SMEs to develop technical documentation, release notes, installation guides, and instructional materials.

— 2006 STC Outstanding Volunteer Award

Senior Staff Writer

Aspen Technology: 2001 – 2006

Managed the design, development, and production of technical publications, and online documentation. I worked with SMEs to produce procedures, technical references, online help, installation guides, and release notes. The online help I produced for this product line won the Best of Show award in the STC Houston Techcomm Competition. In addition, this award-winning documentation was highlighted in the marketing materials used by the sales department and in client presentations to help differentiate Aspen PIMS from competing products.

— 2004 STC Writing Competition: Best of Show Award for the Aspen PIMSEE Help
— 2004 STC Writing Competition: Award of Distinguished for the Aspen MapBuilder Help
— 2005 STC Writing Competition: Award of Excellence for the Aspen Report Writer Help
— 2006 STC Writing Competition: Award of Excellence for the Aspen MBO Help

Project Lead

DACG: 1998 – 2001

Managed a team of over 20 instructional designers, training facilitators, technical writers, and editors working on ERP (SAP) implementations. The products produced included instructor-led, F2F (face-to-face) training; synchronous and asynchronous e-learning; business processes and workflows; and technical documentation. The SAP implementation projects I supported have saved companies millions of dollars through workflow alignment and transaction efficiency.

Senior Consultant

DACG: 1997 – 1998

Developed and delivered ERP business process, technical documentation, and training courses for Fortune 500 clients.